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Buyers faq's

1. How to Place Your Order ?

You may follow the below steps to place an order:-

1) Select the desired item you wish to buy
2) Add the item to Shopping bag

3) Click Proceed to checkout option

4) Login with your account details or "Join Us" to register yourself or enter your billing details directly to proceed with order placement

5) Enter the shipping address and select a payment mode to proceed with the payment

6) Click Place order and complete the payment

7) On successful order placement the Order ID will be generated and you will receive an Order Confirmation Email

2. How to Cancel Your Order ?

Order can be cancelled till the same is out for delivery. This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Order' section under the main menu of your website/ App then select the item or order you wish to cancel. In case you are unable to cancel the order from 'My Order' Section you can raise a dispute on email or contact on helpdesk number and refund will be processed into the source account or as per the refund policy, if order amount was paid online.

3. What are the Payment Options ?

Jalebe.com accepts credit and debit cards. Credit cards currently accepted include Visa, MasterCard, American Express and PayPal

4. Do I have to register to shop at Jalebe.com ?

We would love to have you with us as a registered customer to save the hassle of entering the details every time you shop with us. However, for quick order placement you may skip the registration process and place the order by going through the following steps: 

  1. Select the item and add it to shopping bag
  2. Click on "Proceed to checkout"
  3. Enter the details in "Billing Address" 
  4. Select desirable mode of payment and proceed with order placement.

 

5. Do you take Orders over phone ?

We do not accept orders over phone.  If you have any difficulty placing order through our website, feel free to touch base with us through email or live chat support, we’re always available at your service to resolve any concern right away.

6. How to find out of stock items ?

If an item is shown as "Out of Stock", it is currently unavailable but we are usually ordering more. In some cases, we may run out of an item while processing your purchase and this may prevent us from shipping the item or quantity you requested. This occurs especially with high demand items, as a result of while supplies last sales. We notify our customers by email when this happens.

To monitor an item:

  1. Visit the site periodically to see if an item is back in stock. Unfortunately, we are unable to estimate when an item will be back in stock
  2. Sign up to receive an email notification when the item is back in stock. Simply select "Get In-Stock Alert" on the item page and enter your email. When the item is back in stock, you will receive a notification email

Though we have no stock, it might be possible to find the item on our site sold by one of our Marketplace Sellers and order it, at their current price.

7. How to get notified for special offers ?

Our collection of Jalebe coupons is updated in near-real-time. If we list an Offer from Jalebe.com, it is guaranteed to work. You can use these coupons to buy from a variety of fashion clothing’s and accessories.

Table of Content

  1. Jalebe Coupon
  2. Summary of coupon and offers on Jalebe
  3. News about Jalebe Offers
  4. Popular products and deals on Jalebe
  5. More into about Jalebe Vouchers, coupons & Deals.

8. What happens if my order is lost in transit ?

If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please visit our Help Desksection or you can Email Us.

9. How will I know when my order is shipped ?

Post shipment you will receive an auto generated email which would have the details of the item(s) which has (ve) been shipped along with the tracking information.
Alternatively, you may also find the tracking information updated in your "My Account" section. 

10. My order is shipped, but I have not received the tracking details yet ?

As soon as an item is marked as shipped from our end, an Email with Tracking details / information automatically gets triggered.
In rare scenario, it might take up to 24 hours for the tracking details to reflect in the system.

11. Why am I unable to track my order ?

While the tracking number gets generated as soon as an item is marked shipped from our end, the Courier Website may take up to 2 hours to generate the details on their Website.

12. My order is shipped but it is not delivered yet ?

Post shipment normally an item takes around 3 to 5 working days to get delivered.
In rare instances you might experience delay because of clearance at the origin or the destination country.
We do proactively keep a track of such deviations and initiate a follow up with our Courier Partner to ensure the delivery at the earliest.

13. When & how can I change the shipping address ?

The shipping address can be changed till the time the order is not dispatched from our end. In order to request for a change, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

14. Is it possible to change the Shipping Address post shipment ?

While we would have wished to, however, it will not be possible to accommodate the request for a Shipping Address change post shipment because of system limitations.

15.Can the delivery be rescheduled if I am unable to collect my order ?

Yes, the delivery may be rescheduled up to a limited duration but the same will depend on the feasibility at the Courier's end. You can directly touch base with your local Courier office to get the needful done.

16. I want a part of my order to be shipped in US and the other in India. Is it possible ?

Due to system limitation, we cannot ship items from one order to two different shipping addresses. If you need delivery at two locations, we request you to place two different orders

17. I want to change the shipping address of the order as I am relocating to a different location ?

You can surely request for a change in Shipping Address till the item is not shipped from our end.
In case of any such requirement, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

18. Will I get a call before delivery is attempted ?

Yes, it is possible in case you wish so. In order to ensure the same, you may touch base with our Customer Care Team.
 
You may also track the expected delivery date and time through the tracking details provided to you upon item dispatch.

19. Can I choose my preferred courier company ?

You may let us know about your preferred courier service before or after placing the order. Though it may or may not be a possibility but we shall attempt to fulfil your request. 
However, you can be rest assured about your items as we always ensure to dispatch through renowned courier partners depending upon the respective agreement we have with each of them. 

20. Cancellations & Returns

At Jalebe.com, we strive to make sure you have the best experience while selecting and buying your favourite Indian Ethnic Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control. 
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face an iota of a problem.

21. Pre-Shipment Cancellations

Can I cancel my order in case I change my mind after ordering ?

Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new product Fashion statement to your wardrobe. Please be apprised that Ready to Ship orders are not eligible for cancellations as they are despatched within 24 hours of the receipt of order.

22. Why a "24 Hour" deadline ?

As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. In case a garment has to be readied, or customized, the process is already underway.

23. And what if I cancel after 24 hours of ordering ?

1) Well, we have a provision for that too but do remember - orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.

 2) We provide the refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our Website within a stipulated period from time of issuance. 

3) Please be apprised that it takes a maximum of 2 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via e-mail.

24. Could there be a delay at Jalebe.com because of "unforeseen circumstances" ?

We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to:

  1. a) Accept a Store Credit of equivalent value which you may use to purchase an alternate Ethnic Fashion Statement
    b) Opt to receive a refund of your money.

Post shipment returns 

26. I received the order. But there's an issue. Can I return my ordered items ?

Yes you can. At Jalebe.com, we don't believe in making customers, but strengthening our family with happy family members. We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there's always a possibility that

  1. Item(s) may get damaged during transit; or
    There may be a manufacturing defect which didn't get noticed during packing; or
    c. A wrong item is shipped out to you by mistake.

27. How soon should I get back to you ?

Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.

28. In what scenarios would you not accept any returns ?

Kindly be informed that any product purchased from our ‘Sale’ Section will not be returned under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request. 

Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests.

29. What are the steps of returning any item ordered from Jalebe.com ?


A: #1 - Informing Jalebe.com

In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product. 

#2 - Confirmation email from Jalebe.com

You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorisation Reference.
Please note: In case needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.

#3 - Shipping Back the Items

When Shipping back the items: 

  1. As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues. 
    2. Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
    3. Please do not forget to mark the packaging as "Defective Items for Returns" and "not for sale".

#4 - Item Receipt and Inspection at Jalebe.com (Warehouse)

As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.

#5 - Proposed solutions post receipt of returned items

Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:

  1. Choosing an alternate Ethnic Treasure as a replacement of equal value
    a Store Credit to be used later for shopping on Jalebe.com
    c. a Refund as decided on a case to case basis

30. What will be my options if there was an error by Jalebe.com ?

A: We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:

  1. An Item Replacement
    Issuance of a Store Credit
    3. A Refund of order value

31. What will be the value of Refund/Store Credit in case I opt for the same ?

100% of the value of the goods including Shipping Costs will be ensured.

In any case, the refunds will not exceed the actual amount paid by you.

32. But I had to pay the courier service for shipping the item back!

If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.

33. How long does it usually take for Returned Items to reach back to the Jalebe.com warehouse ?

International shipments usually take between 3 to 4 weeks in transit if done through postal service. Any shipment returned within India takes 3-4 days to reach if sent through FedEx. Exact time taken for transit would depend on the nature of the product and your location. 

MORE DETAILS ABOUT REFUNDS

34. I'm thinking about seeking a Refund. Are there any specific points to know ?

The Refund will be initiated within 5-6 (business) days if you choose this option, which will be credited back to you as per your bank/credit card guidelines.

35. And how long will the refund process take ?

Payments and Transfers are dependent on Banks and Local Laws. We've still attempted to estimate the time it might take to get your funds reimbursed below:

36. Are there any reasons there could be a delay at the Bank/Credit Card companies end ?

1) For transactions made using Debit/Credit cards, the time taken for refunds depends solely on the service provider.

2) For customers transacting via Nationalized Banks, please expect a bit of delay in processing since they tend to have longer lead times.

3) Please be apprised that Banks send an SMS to customers for credit amount of more than INR 5000 only. In case your refund is less than INR 5000 kindly check your bank or credit card account confirmation receipt of funds. 

4) In case you used a Coupon Code or a Store Credit to place your order, the refund will be made in the same form. No cash refunds can be made in such a case as per governing laws.

37. What about charges levied by Banks, Credit Cards companies and Local Taxes ?

A: Credit Card Fees:

Please note that Credit Card refunds involve an admin/credit card commission of 10% of the final order value (5% while accepting and 5% while refunding). This cost will be deducted from the value of the refund.
An alternate solution is an Jalebe.com Store Credit, which nullifies the Credit Card Commission charge and therefore makes it possible for us to issue a Store Credit equivalent to the final accepted value of creditable funds.

Bank Transfers:

For orders placed using Bank Transfers, refunds would be issued only as Store Credits.

Local Taxes:

The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.

Custom Duty charges

38. What is custom duty and why do we have to pay Custom Duty charges ?

Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations.

Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not in our or any seller's control and are determined by the respective local government bodies.

39. I have paid the shipping charges then why am I being asked to pay more ?

Shipping cost refers to the cost of shipping an item from the origin to the destination country and the same needs to be paid to the Courier partners.

Custom Duty is something which is over and above the Shipping Cost. Custom Duty charges are tax levied on import of goods by the Custom authorities of the respective Country.

Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country rules and regulations. The charges may vary according to the rules of different countries depending on the item, item value, quantity, end use, materials or methods used to make the item and is solely at the discretion of the duty officer.

40. I was not charged Custom Duty on my previous orders, then why now ?

We have no control over these charges and cannot predict where they will occur. Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country's rules and regulations. The charges may vary according to the rules of different countries depending on the item, item value, quantity, end use; materials or methods used to make the item and is solely at the discretion of the duty officer.

We encourage our Customers to touch base with your Country's Customs Office for a better clarity on the subject.

41. Why there was no instruction about the Custom charges while placing the order ?

We have mentioned about the possible Custom Duty / VAT implications in our Shipping Policy.

Since the Custom Duty / VAT implication varies from Country to Country and also not charged on 100% of the shipments, it is absolutely not possible for us to predict in 100% of the instances.

42. What should I do when my package is open and the product seal is broken ?

This may happen due to some custom checking or any other Country specific rules. Please check whether your ordered items are intact and safe.
If not, please mention the same on the delivery acknowledgement copy, if any and also get in touch with our Customer Care team at the earliest. We shall be more than happy to assist you in the best possible manner.

43. Will I be able to get an invoice for customs clearance purpose ?

Yes we do ship a copy of invoice along with the parcel. In case you require additional copy, we can always email it to you. 

44. The order is a gift. Will the invoice be attached on the parcel ?

For all International shipments, Invoice is sent along with the item(s) to abide by the rules and regulations of the cross border shipment policy. However, the same might be possible through certain formalities.
In case of any such requirement, please get in touch with our Customer Care team and we shall be more than happy to let you know about the possibility.

45. I paid the shipping cost, do I still need to pay the custom duty ?

Shipping cost refers to the cost of shipping an item from the origin to the destination country and the same needs to be paid to the Logistic Partners.
Custom Duty is something which is over and above the Shipping Cost. Custom Duty charges are tax levied on import of goods by the Custom authorities of the respective Country.
Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country rules and regulations. The charges may vary according to the rules of different countries depending on the item, item value, quantity, end use, materials or methods used to make the item and is solely at the discretion of the duty officer.

46. Can I opt for Combined Shipment to avoid custom duty charges ?

Yes, you can opt for combined shipment and the same is advisable as well from Custom Duty / VAT implication perspective. However it might not avoid the complete Custom Duty impact but may result in reduction of the impact. We do recommend combined shipment for all the Custom Duty impacted countries.
In case you wish to opt for Combined Shipment, you may put the requirement as a comment in the "Instruction Box" which would appear in the "Thank You" page as soon as you place an order.
Alternatively in case you have already placed an order and you wish to opt for the same, please touch base with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

Discount, Promotion and Store Credit

47. What are the on-going offers/ promotions on your website ?

To provide the best ever shopping experience to our customers, we keep on updating our offers from time to time. The current offers are given below: 

Would be edit accordingly current on-going offer.

48. I want to use two discount codes at a time. Can I ?

Only one discount code can be used at a time to place an order. Multiple discount codes cannot be clubbed.

49. Why is the Discount coupon showing as expired ?

Our entire discount coupon comes with an expiry date. You may like to refer to the communication where in you were issued the coupon, to check the expiry date. In case you find any discrepancy, please do touch base with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

50. The offer I saw is no longer visible ?

Every offer or promotion we run are time based. Hence there might be a possibility that the offer you saw has ended. However, we do have a Sale section on our Website where in anytime you can look for discounted items.

Please refer to the link: https://www.jalebe.com/sale

51. What is the validity of my store credit ?

The store credits do not come with any validity date. You may use it anytime to shop with us.

52. I’m unable to use my store credit. Why ?

Please re validate once in case you have already redeemed the Store Credit earlier. You will find the information about the balance amount in the Store Credit tab under your My Account Section on the left navigation panel.
In case of any discrepancy please touch base with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

53. Can I use the Store Credit with an account other than the one against which the same was issued ?

We would have loved to, but the store credits are linked with the individual email address and therefore, cannot be used by any other user for security reasons.

54. I want to unsubscribe. How can I do ?

We are sorry to know about your wish to unsubscribe. However, you always have an option to do the needful from the “Click here” link at the bottom of the page as given in the below screen shot.

Click on "CLICK HERE" option (highlighted in blue) which is also hyper linked which is available right at the bottom of the newsletter.

Post clicking on "CLICK HERE", you get the option below:

Click on 'Unsubscribe' - to unsubscribe your email id from our newsletter and promotional email listings.

You can also unsubscribe using MY ACCOUNT under the section "NEWSLETTER" where you get the Checkbox to Unsubscribe the Newsletter.

55. How can I get my signup codes now ?

Once you have registered yourself with us, we offer a flat 15% discount to our first time customers as a welcome offer. The code will be sent to you in the registration confirmation email.

56. What are the terms and conditions for items purchased on Sale ?

We have a curate collection of some beautiful items from all the available categories featured in our "Sale" section (https://www.jalebe.com/sale). The sale section has been introduced to offer the best possible price to our customers for an uninterrupted and over joyous shopping experience.

The cancellation and return policies for an item purchased from sale section are as follows:-

  1. All items purchased from Sale section are non-returnable. In case Jalebe.com accepts the return of Item the amount will be credited in the customer's account as store credit only.
  2. For pre-shipment cancellations requested within 24 hours of order placement, 100% reimbursement will be initiated as store credit or refund.
  3. For cancellations requested after 24 hours of order placement, we provide the refund for all such orders in the form of Store Credit only. The store credit is redeemable on our Website at any point of time during your next purchases.
  4. In case of refund, Jalebe.com will deduct 10% of the final order value as Cancellation Fees which includes management & handling charges.

For any concerns, please touch base with our customer care team.

57. My transaction failed but the money is deducted from my account. What should I do ?

Don't worry, it will be reversed instantly. You can check your account balance to confirm.

58. What Product ID do I use if my item is compatible with another item ?

Use the Product ID that applies to your item. Don't enter a Product ID for related or compatible items.

59. What are the different statuses in My Orders ?

The different statuses on My Orders are:

  • PLACED: Your order is placed
  • CONFIRMED: Your has been confirmed
  • PACKED: Your item has been packed & ready to be shipped
  • SHIPPED/DISPATCH: Your item has been handed over to the courier
  • OUT FOR DELIVERY: YOUT SHIPMENT HAS BEEN OUT FOR DELIVERED
  • DELIVERED: Your item has been delivered
  • CANCELLED: Your order has been cancelled
  • REVERSED: Your request to return/replace is in process
  • RETURNED: You have returned your item and received refund
  • REPLACED: Your replacement request is complete
  • COURIER RETURNED: The item is returned to Jalebe.com by the courier as undelivered.

60. Can I open and check the contents of my package before accepting delivery ?

Currently, this option is not available.

61. Why is the status on the courier's website different from My Orders ?

The information in My Orders is accurate and up to date. We will send you an email and SMS whenever there is any update on your order.

62. Are there shipping and delivery charges for my order ?

Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item's information page. 

63. Who are jalebe.com sellers ?

Each item on Jalebe.com is listed and sold by seller who creates ethnic traditional and craft supply goods. There’s no jalebe warehouse. When you shop on Jalebe.com, you are directly supporting independent sellers who manage their own orders and inventory.