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Custom Duty

What is a custom duty and why do we have to pay Custom Duty charges?

Please note that every time when articles cross an international borders, they are subjected to Custom Duty charges as per the importing countries’ rules and regulations. Thus the charges of this nature are totally out of control of us or any seller for that matter. These are an absolute prerogative of local government bodies.

I have paid the shipping charges then why am I being asked to pay more?

Shipping cost is the cost incurred while dispatching an item from our end to your end and the same needs to be paid to the Courier partners.
Custom Duty, on the other hand, is totally different from the Shipping Cost. Custom Duty charges refer to the tax levied on import of goods by the Custom authorities of the importing Country. Different countries may have different custom duty charges depending upon the item, value, quantity, end use, raw materials, or methods used to make the item.

I was not charged Custom Duty on my previous orders, then why now?

We have absolutely no control over these charges and cannot predict where they will occur. Every time when an item crosses an international border from one country to another it is subject to custom duty by the importing country's rules and regulations. Different countries may have different custom duty charges depending upon the item, value, quantity, end use, raw materials, or methods used to make the item. In other words, it is solely on the discretion of a duty officer as to how he/she levies the custom duty charges.

We encourage our customers to be in constant touch with your Country's Customs Office for a better clarity on the subject.

Why there was no instruction about the Custom charges while placing the order?

In our Shipping Policy document, we have already mentioned about the potential custom duty implications.
Since the Custom Duty charges vary from Country to Country and also not charged on 100% of the shipments, it is therefore not possible for us to predict in 100% of the cases or items.

What should I do when my package is open and the product seal is broken?

Chances are this can occur on account of some custom checking or any other Country specific rules. In that event, you need to make sure your ordered items are intact and safe.
If not, please mention the same on the delivery acknowledgement copy. Also, it is recommended to get in touch with our Customer Care team as soon as possible. We shall be more than happy to assist you in the best possible manner.

Will I be able to get an invoice for customs clearance purpose?

Yes we do ship a copy of invoice along with the parcel. In case you require additional copy, we can always email it to you.

The order is a gift. Will the invoice be attached on the parcel?

On all of our International shipments, we send invoice along with the item(s) as per the rules and regulations of the cross border shipment policy. However, the same might be possible through certain formalities.
If you have any such requirement, please get in touch with our Customer Care representatives, we will help out as best possible way as we could.

I paid the shipping cost, do I still need to pay the custom duty?

Shipping cost is the cost incurred while dispatching an item from our end to your end and the same needs to be paid to the Courier partners.
Custom Duty, on the other hand, is totally different from the Shipping Cost. Custom Duty charges refer to the tax levied on import of goods by the Custom authorities of the importing Country. Different countries may have different custom duty charges depending upon the item, value, quantity, end use, raw materials, or methods used to make the item.

Can I opt for Combined Shipment to avoid custom duty charges?

Combined shipping technically refers to shipping different items in the same package. So yes, you can opt for combine shipment. In fact, it is also advisable from the perspective of custom duty charges. However, it might not reduce the complete custom duty impact. Thus if you want to avoid a significant impact of custom duty charges, we would advise you to opt combined shipment. Only this you are required to do is put a comment in the “Instruction Box”, which appears in the “Thank You” page. In case you have already placed an order and you wish to take combined shipment, please do contact our customer care team.