Discount, Promotion and Store Credit
1. What are the on-going offers/ promotions on your website?
In order to provide you the best shopping experience, we continuously update our offers that you can easily avail from time to time. Furthermore, we will edit our on-going offers accordingly.
2. I want to use two discount codes at a time. Can I?
While placing an order, you can use only one discount code at a time. We have no provision of clubbing multiple discount codes.
3. Why is the Discount coupon showing as expired?
All of our discount coupons have a fixed applicable date. So in order to check the expiry date, you need to refer to the communication which issued the coupon. In the event of any discrepancy regarding the same, you need to touch base with our customer care team.
4. The offer I saw is no longer visible?
Every offer or promotion we run are time based. Hence there might be a possibility that the offer you saw has ended. However, we do have a Sale section on our Website where in anytime you can look for discounted items.
5. What is the validity of my store credit?
The store credits do not come with any validity date. You may use it anytime to shop with us.
6. I’m unable to use my store credit. Why?
If you have already redeemed a store credit, you need to re-validate it. It will give you proper idea of information regarding the balance amount in the store credit under your “My Account” section on the left side of navigation panel. In the event of any discrepancy regarding the same, you need to touch base with our customer care team.
7. Can I use the Store Credit with an account other than the one against which the same was issued?
We would love to if we could. But the fact is store credits are linked to individual email addresses. Thus they can’t be used through other accounts for security reasons.
8. What are the terms and conditions for items purchased on Sale?
We have an extensive collection of all the attractive ethnic wears from the available categories featured in our "Sale" section. The sale section is specially designed that showcases the best possible prices of items and you can pick and choose what suits you best.
The cancellation and return policies for an item purchased from sale section are as follows:-
- All items purchased from ‘Sale section’ are non-returnable. Having said that, if Jalebe.com accepts the return of Item(s), the amount will be sent in the customer's account in the form of store credit only.
- For pre-shipment cancellations that are requested within 24 hours of placing the order, 100% reimbursement will be initiated as store credit or refund.
- For cancellations requested after 24 hours of order placement, we provide the refund for all such orders in the form of Store Credit only. You can redeem these store credits on our Website at any point of time during your next purchases.
- In case of refund, Jalebe.com will deduct 10% of the final order value as Cancellation Fee, which includes management & handling charges.
For any concerns regarding cancellation, please contact our customer care team.