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FAQ

Buyer

Buyer FAQ

1 .How to Place Your Order?

The following steps will help you place an order:
1) Select the desired item/items you want to purchase
2) Add it to the Shopping cart
3) Click “Proceed” to checkout option
4) Login with your account details or click "Create an Account" in order to register yourself or you may enter your billing details directly and proceed toward checkout.
5) After entering your shipping address you need to select a payment option to proceed with your purchase.
6) Click “Place Order” and complete the payment process.
7) After placing your order successfully, an Order ID will be generated and you will receive an Order Confirmation Email.

2. How to Cancel Your Order?

You can cancel your order until it isn’t already out for delivery. You can share your order details on support@jalebe.com and our customer care team will reply you back.

3. What are the Payment Options?

Jalebe.com accepts credit and debit cards. Credit cards that are currently accepted include Visa, MasterCard, American Express, and PayPal.

4. Do I have to register to shop at Jalebe.com?

If you want a hassle-free shopping experience, we would suggest you to register with us because it saves your precious time while entering your details.

5. Do you take Orders over phone?

We do not accept orders over phone. If you are unable to place your order through our website, you are always welcome to contact us. You can reach us through email or live chat support. Our dedicated team of customer service representatives is always ready to resolve your concerns.

6. How to find out of stock items?

Whenever any desired item is unavailable to you, it will be shown as “Out of Stock”. But we usually keep ordering many items. Sometimes we might run out of certain items even while processing your purchase, which in turn can prevent us from shipping it to you as per the request. This usually happens with items that are in greater demand. In the event of such inconveniences we notify our customers through email.

To monitor an item:

  • Visit our site periodically to check whether the item is back in the stock. Unfortunately, we can’t exactly estimate when an item will be back in stock.
  • You can Sign up to receive an email notification so that we can let you know when an item is back. For that you need to select "Get In-Stock Alert" on the item page and enter your email.

Also, when we have no stock, it might be possible to find the item on our site which is being sold by one of our Marketplace Sellers. So you can order it at their current price.

7. How to get notified for special offers?

Our collection of Jalebe coupons is updated in near-real-time basis. All the offers listed on Jalebe.com are guaranteed to work. You can easily use these coupons to buy from a variety of fashion clothings and accessories.

Sno.

Table Of Content

1 Jalebe Coupon
2 Summary of coupon and offers on Jalebe.com.
3 News about Jalebe Offers
4 Popular products and deals on Jalebe.com.
5 More info about Jalebe Vouchers, coupons & Deals.

8. What happens if my order is lost in transit?

Though this happens rarely, but if any of your shipment or order is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any queries regarding our shipping policies, you can freely visit our Help Desk section or you can email us.

9. How will I know when my order is shipped?

The moment we dispatch your order you will receive an auto-generated email, which contains the details of the item(s) along with the tracking information.

Another way to learn about your order is to see tracking information which is updated in your “My Account” section.

10. My order is shipped, but I have not received the tracking details yet?

Just after shipping out your order, an email with necessary tracking details automatically gets triggered. In certain circumstances, however, it might take up to 24 hours for the tracking info to get updated.

11. Why am I unable to track my order?

Despite we are clear from our end with every possible detail after shipping your order; the courier service may not have updated its website with the necessary details. It may take up to 2 hours to do that.

12. My order is shipped but it is not delivered yet?

Usually an item takes around 8 to 10 working days to be delivered. But in certain scenarios there might be delays owing to clearance at the origin or destination country. At our end we proactively keep a thorough track of any possible deviations. In that case we initiate a follow up with our courier partner to ensure a timely delivery.

13. When & how can I change the shipping address?

You can change your shipping address till the time the order is not dispatched from our end. If you want to make a request for any such change, please get in touch with our Customer Care team. Our dedicated representatives will be more than happy to assist you in the best possible manner.

14. Is it possible to change the Shipping Address post shipment?

We would love to do that if we could. But because of system limitations, it is simply not possible to entertain any address change request once the shipment is out for delivery.

15. Can the delivery be rescheduled if I am unable to collect my order?

Absolutely! You can avail a rescheduling option for delivery. But it can be for a limited duration entirely dependent on the feasibility of our courier partner. Furthermore, you can contact your local courier office to get it done.

16. I want a part of my order to be shipped in US and the other in India. Is it possible?

We are sorry to let you know that because of system limitations, it wouldn’t be possible for us to send one order to two different addresses. The only option to do that is to place two different orders.

17. I want to change the shipping address of the order as I am relocating to a different location?

You can surely request for a change in Shipping Address till the item is not dispatched from our end.
If you want to make a request for any such change, please get in touch with our Customer Care team and we will happily help you out.

18. Will I get a call before delivery is attempted?

If you want to get a call before delivery, it is indeed possible for us to do so. You only need to do is feel free to call our customer care team. Also, it is easier for you to track expected delivery date and time afterwards.

19. Can I choose my preferred courier company?

Yes, you can avail this option. But only thing you are required to do is let us known about your preferred courier service before or after placing the order. It is, however, not a guarantee that your request will be fulfilled. But as far as your ordered items are concerned, we assure that they will be shipped through our most trusted courier partners. 

Cancellations & Returns

At Jalebe.com, we strive to make sure you get your favourite Indian Ethnic Outfits at affordable prices. Despite our concerted efforts to add value to your hard-earned money by giving you the best buy, there are times when you might feel the need to return your product for circumstances beyond your or our control. 
Below we have provided every possible scenario regarding our Cancellation and Refunds policy These are listed only to help you when you decide to cancel your order, or seek refunds. Thus we are sure you won’t face any problem. 

Pre-Shipment Cancellations

20. Can I cancel my order in case I change my mind after ordering?

You can cancel your order until it isn’t already out for delivery. However, certain logistic vendors might not accept the cancellation. You can share your order details on support@jalebe.com and our customer care team will reply you back.

21. Why a "24 Hour" deadline?

The moment we get the confirmation of your order, we initiate a quick action from our end. Soon after the process of picking, packaging, customizing and logistics begin. In other words, the ordered item(s) has already gone through a couple of stages. For example, if customization process is going on, it means the process of shipping is underway.

22. And what if I cancel after 24 hours of ordering?

1) We still have a mechanism even if 24 hours have already been elapsed. But what you have to remember is post 24 hours of placing an order; every case is dealt separately by customer care team depending upon the degree of process completion.

2) Refunds for all such orders are provided in the form of a Coupon Code only. You can redeem this coupon code on our Website within a stipulated period from time of issuance. 

3) It must be highlighted that the cancellation process in this case takes a maximum of 2 business days, post the receipt of your request. When we are done with it we send you a notification via e-mail.

23. Could there be a delay at Jalebe.com because of "unforeseen circumstances"?

We give our 100% to make sure your ordered items reach your doorsteps within the stipulated timeframe. But under certain unavoidable circumstances there might be delay due to unavailability of stock. In the event of such a scenario, we will request you to:

  1. a) Accept a Coupon Code of equivalent value which you may use to purchase an alternate Ethnic Fashion product.
    b) Opt a refund of your money

 

Post Shipment Returns

24. I received the order. But there's an issue. Can I return my ordered items?

Yes you can. At Jalebe.com, we don't believe in just making money, but we also focus on strengthening our bonds with our valuable customers. We go out of our way as well as take every possible step to deliver a delightful experience to our customers globally. However, there's always a possibility that:

Item(s) may get damaged during transit; or

There may be a manufacturing defect which didn't get noticed during packing; or

A wrong item is shipped out by mistake.

25. How soon should I get back to you?

It is highly recommended that you should reach out to us within 48 hours of receiving the order if you find it damaged, or locate a manufacturing defect in it, or any other associated issues. We will make sure all of your grievances are addressed.

26. In what scenarios would you not accept any returns?

It is highly pertinent to inform here that any item purchased from our “Sale” section will not be returned except it’s a manufacturing defect, or a wrong item is shipped to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment. So be quick and return the product as soon as possible. Also, please don’t dispatch unless you receive a “Return Accepted” mail from us.

27. What are the steps of returning any item ordered from Jalebe.com?

A: #1 - Informing Jalebe.com

If any complaints regarding the product item(s) arise, you need to make sure that you report to us within 48 hours of receiving it.

#2 - Confirmation email from Jalebe.com

We will send you a confirmation e-mail from our side within 2-3 business days, which confirms a Return Authorization. Please keep in mind do not ship any item before you get this confirmation mail from us. This is because without the Return Authorization Reference, it is difficult from our part to process any “Items Returned”.  Kindly be apprised – if need arises, we may request for a digital picture for our internal review.

#3 - Shipping Back the Items

Follow these tips while shipping back the items: 

  1. As per the directions laid out in our return authorization e-mail, please use the service of a reputed, registered courier/airmail company in order to avoid any transit related issues. 
    2. Please try and ensure that all the packaging materials which are originally along with the product remain intact. Do not remove tags, stickers, etc. unless you are sure you don’t have to return the product. Presence of original tags is a must to process returns.
    3. Finally, please mark the packaging as "Defective Items for Returns" and "not for sale".

#4 - Item Receipt and Inspection at Jalebe.com (Warehouse)

As a policy, it is incumbent on our inspection team to examine the products returned by you in order to identify the defects/variation as indicated by you.

#5 - Proposed solutions post receipt of returned items

After the completion of inspection process of returned item(s), our Customer Care team will love to recommend remedial solutions to you on a case to case basis:

  1. Choosing an alternate Ethnic Wear as a replacement of equal value
  2. A Refund as decided on a case to case basis

28. What will be my options if there was an error by Jalebe.com?

If you face any issue, we will humbly and duly acknowledge it and you are always welcome to decide to proceed with the following options:

  1. An Item Replacement

  2. Issuance of a Coupon Code

  3. A Refund of order value

29. What will be the value of Refund in case I opt for the same?

We always ensure 100% of the price of the products, including shipping costs. At the same time the refunds will not exceed the actual amount paid by you.

30. But I had to pay the courier service for shipping the item back!

Despite putting our best efforts if we make any error, we assure you to refund the extra shipping cost that you incurred during the return of the product. While the shipping charges including other expenses, in other scenarios, would be borne by you.

31. How long does it usually take for Returned Items to reach back to the Jalebe.com warehouse?

International shipments usually take between 3 to 4 weeks in transit if done through postal service. Exact time taken for transit would also depend on the nature of the product and your location.

When it comes to international shipments, the time taken by returned items to reach Jalebe.com is usually 3 to 4 weeks if sent via postal services.

MORE DETAILS ABOUT REFUNDS

32. I'm thinking about seeking a Refund. Are there any specific points to know?

If you the option of seeking a refund, we initiate this process within 5 to 6 business days. The amount will be credited back to your account as per your bank/credit card guidelines.

33. And how long will the refund process take?

To a large extent, Payments and Transfers are solely dependent upon Banks and Local Laws. Yet for the convenience of our customers at large, we have estimated the reimbursement timeline as follows:

Mode of Payment

Resolution Time

Refund Mode

Credit Card 10 Business Days from the date of Initiation Credit Card
Debit Card 10 Business Days from the date of Initiation Debit Card
PayPal 10 Business Days from the date of Initiation PayPal

34. Are there any reasons there could be a delay at the Bank/Credit Card companies’ end?

1) If you’ve made transactions using Debit/Credit cards, the time taken for refunds to reach your account depends solely on the service provider.

2) If you have utilized the service of Nationalized Banks for transaction, you should expect a bit of delay in processing since they usually have longer lead times.

3) If you have used a Coupon Code to place your order, the refund will be made in the same form. No cash refunds can be made in such a case as per governing laws.

35. What about charges levied by Banks, Credit Cards companies and Local Taxes?

A: Credit Card Fees:

Just to inform our customers, it is usually the case that Credit Card refunds involve an admin/credit card commission of 10% of the final order value (5% while accepting and 5% while refunding). Therefore as per the policy, this cost will be withdrawn from the value of the refund.
We have an alternate solution for you as well. You can have a Jalebe.com Coupon Code, which nullifies the Credit Card Commission charge. Thus it becomes possible for us to issue a Coupon Code equivalent to the final accepted value of creditable funds.

Bank Transfers:

For orders placed using Bank Transfers, refunds would be issued only as Coupons.

Local Taxes:

As per State and Local Laws, customers have to bear Custom Duties/Local Taxes/Import Duties, which is paid at the time of delivery. We will be unable to refund any such extra expenses that are applicable during order delivery.

Custom Duty charges

36.  What is custom duty and why do we have to pay Custom Duty charges?

Please note that every time when articles cross international border, they are subjected to Custom Duty charges as per the importing countries’ rules and regulations. Thus the charges of this nature are totally out of control of us or any seller for that matter. These are an absolute prerogative of local government bodies.

37. I have paid the shipping charges then why am I being asked to pay more?

Shipping cost is the cost incurred while dispatching an item from our end to your end and the same needs to be paid to the Courier partners.
Custom Duty, on the other hand, is totally different from the Shipping Cost. Custom Duty charges refer to the tax levied on import of goods by the Custom authorities of the importing Country. Different countries may have different custom duty charges depending upon the item, value, quantity, end use, raw materials, or methods used to make the item.

38. I was not charged Custom Duty on my previous orders, then why now?

We have absolutely no control over these charges and cannot predict where they will occur. Every time when an item crosses an international border from one country to another it is subject to custom duty by the importing country's rules and regulations. Different countries may have different custom duty charges depending upon the item, value, quantity, end use, raw materials, or methods used to make the item. In other words, it is solely on the discretion of a duty officer as to how he/she levies the custom duty charges.
We encourage our Customers to be in constant touch with your Country's Customs Office for a better clarity on the subject.

39. Why there was no instruction about the Custom charges while placing the order?

In our Shipping Policy document, we have already mentioned about the potential custom duty implications.
Since the Custom Duty charges vary from Country to Country and also not charged on 100% of the shipments, it is therefore not possible for us to predict in 100% of the cases or items.

40. What should I do when my package is open and the product seal is broken?

Chances are this can occur on account of some custom checking or any other Country specific rules. In that event, you need to make sure your ordered items are intact and safe.
If not, please mention the same on the delivery acknowledgement copy. Also, it is recommended to get in touch with our Customer Care team as soon as possible. We shall be more than happy to assist you in the best possible manner.

41. Will I be able to get an invoice for customs clearance purpose?

Yes we do ship a copy of invoice along with the parcel. In case you require additional copy, we can always email it to you.

42. The order is a gift. Will the invoice be attached on the parcel?

On all of our International shipments, we send invoice along with the item(s) as per the rules and regulations of the cross border shipment policy. However, the same might be possible through certain formalities.
If you have any such requirement, please get in touch with our Customer Care representatives, we will help out as best possible way as we could.

43. I paid the shipping cost, do I still need to pay the custom duty?

Shipping cost is the cost incurred while dispatching an item from our end to your end and the same needs to be paid to the Courier partners.
Custom Duty, on the other hand, is totally different from the Shipping Cost. Custom Duty charges refer to the tax levied on import of goods by the Custom authorities of the importing Country. Different countries may have different custom duty charges depending upon the item, value, quantity, end use, raw materials, or methods used to make the item.

44. Can I opt for Combined Shipment to avoid custom duty charges?

Combined shipping technically refers to shipping different items in the same package. So yes, you can opt for combine shipment. In fact, it is also advisable from the perspective of custom duty charges. However, it might not reduce the complete custom duty impact. Thus if you want to avoid a significant impact of custom duty charges, we would advise you to opt combined shipment. Only this you are required to do is put a comment in the “Instruction Box”, which appears in the “Thank You” page. In case you have already placed an order and you wish to take combined shipment, please do contact our customer care team.

Discount & Promotion

45. What are the on-going offers/ promotions on your website?

In order to provide you the best shopping experience, we continuously update our offers that you can easily avail from time to time. Furthermore, we will edit our on-going offers accordingly.

46. I want to use two discount codes at a time. Can I?

While placing an order, you can use only one discount code at a time. We have no provision of clubbing multiple discount codes.

47. Why is the Discount coupon showing as expired?

All of our discount coupons have a fixed applicable date. So in order to check the expiry date, you need to refer to the communication which issued the coupon. In the event of any discrepancy regarding the same, you need to touch base with our customer care team.

48. The offer I saw is no longer visible?

Every offer or promotion that we run has a limited validity date. Hence there might be a possibility that the offer you saw has ended. However, we do have a Sale section on our Website where in anytime you can look for discounted items.

49. I want to unsubscribe. How can I do?

Well, our efforts are always intended toward making you feel safe with us. In any case, if you wish to unsubscribe you always have an option to proceed with that. You need to click on “Click Here” link (which is also hyperlinked) at the bottom of our web page.

After clicking on "CLICK HERE", you will get the possible options as follows:

(1) If you want to get your email id removed from our Newsletters and other promotional listings, click on 'UNSUBSCRIBE'.

(2) The alternate option you can opt to unsubscribe is by using MY ACCOUNT under the section "NEWSLETTER". There you can easily locate a Checkbox that asks you to Unsubscribe the Newsletter.

50. How can I get my signup codes now?

Once you are registered with us, we offer a flat 15% discount to our first time customers as a gesture of welcome offer. We will send you the code in the registration confirmation email.

51. What are the terms and conditions for items purchased on Sale?

We have an extensive collection of all the attractive ethnic wears from the available categories featured in our "Sale" section. The sale section is specially designed that showcases the best possible prices of items and you can pick and choose what suits you best.

The cancellation and return policies for an item purchased from sale section are as follows:-

  1. All items purchased from ‘Sale section’ are non-returnable. Having said that, if Jalebe.com accepts the return of Item(s), the amount will be sent in the customer's account in the form of coupon code only.
  2. For pre-shipment cancellations that are requested within 24 hours of placing the order, 100% reimbursement will be initiated as coupon code or refund.
  3. For cancellations requested after 24 hours of order placement, we provide the refund for all such orders in the form of coupon code only. You can redeem these coupon code on our Website at any point of time during your next purchases.
  4. In case of refund, Jalebe.com will deduct 10% of the final order value as Cancellation Fee, which includes management & handling charges.

For any concerns regarding cancellation, please contact our customer care team.

52. My transaction failed but the money is deducted from my account. What should I do?

You don’t to worry if it happens as it will be reversed instantly. The only thing you need to do is check your account balance to confirm.

53. What Product ID do I use if my item is compatible with another item?

Use the Product ID that applies to your product only. You are not advised to enter a Product ID for related or other compatible items.

54. What are the different statuses in My Orders?

The following are different status types under My Orders:

  • PLACED: It tells that you have successfully placed your order
  • CONFIRMED: It means we have confirmed your order
  • PACKED: It shows that your item has been packed and is ready to be sent
  • SHIPPED/DISPATCH: It means we have dispatched your product through courier
  • OUT FOR DELIVERY: Your order is on your way to be delivered
  • DELIVERED: Your ordered product has been successfully delivered to you
  • CANCELLED: It shows your order is being cancelled
  • REVERSED: It means the process is underway for returning or replacing your order
  • RETURNED: It tells you that your item has been successfully returned and you have received your fund
  • REPLACED: The process of replacement is successfully completed
  • COURIER RETURNED: The item is returned to Jalebe.com, which means it has reached back to us.

55. Can I open and check the contents of my package before accepting delivery?

Currently, this option is not available.

56. Why is the status on the courier's website different from My Orders?

We put accurate and up to date information on our website regarding My Orders. Plus, we send you an email whenever there is any update. As far as courier’s website is concerned, it is their own responsibility to update their information.

57. Are there shipping and delivery charges for my order?

Shipping and delivery charges are usually applied depending on the product you have purchased, its price, and your location. You can find relevant information about these charges on the item's information page. 

 

 

 

 

 

Order FAQ

1. How to Place Your Order?

The following steps will help you place an order:

1) Select the desired item/items you want to purchase
2) Add it to the Shopping cart
3) Click “Proceed” to checkout option
4) Login with your account details or click "Join Us" in order to register yourself or you may enter your billing details directly and proceed toward the checkout.
5) After entering your shipping address you need to select a payment option to proceed with your purchase.
6) Click “Place Order” and complete the payment process.
7) After placing your order successfully, an Order ID will be generated and you will receive an Order Confirmation Email.

2. Do you take Orders over the phone?

We do not accept orders over the phone. If you are unable to place your order through our website, you are always welcome to contact us. You can reach us through email or live chat support. Our dedicated team of customer service representatives is always ready to resolve your concerns.

3. What happens if my order is lost in transit?

Though this happens rarely, but if any of your shipment or order is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any queries regarding our shipping policies, you can freely visit our Help Desk section or you can email us.

4. How will I know when my order is shipped?

The moment we dispatch your order you will receive an auto-generated email, which contains the details of the item(s) along with the tracking information.

Another way to learn about your order is to see tracking information which is updated in your “My Account” section.

5. My order is shipped, but I have not received the tracking details yet?

Just after shipping out your order, an email with necessary tracking details automatically gets triggered. In certain circumstances, however, it might take up to 24 hours for the tracking info to get updated.

6. Why am I unable to track my order?

Despite we are clear from our end with every possible detail after shipping your order; the courier service may not have updated its website with the necessary details. It may take up to 2 hours to do that.

7. My order is shipped but it is not delivered yet?

Usually, an item takes around 3 to 5 working days to be delivered. But in certain scenarios, there might be delays owing to clearance at the origin or destination country. At our end, we proactively keep a thorough track of any possible deviations. In that case we initiate a follow up with our courier partner to ensure timely delivery.

8. When & how can I change the shipping address?

You can change your shipping address till the time the order is not dispatched from our end. If you want to make a request for any such change, please get in touch with our Customer Care team. Our dedicated representatives will be more than happy to assist you in the best possible manner.

9. Is it possible to change the Shipping Address post shipment?

We would love to do that if we could. But because of system limitations, it is simply not possible to entertain any address change request once the shipment is out for delivery.

10. Can the delivery be rescheduled if I am unable to collect my order?

Absolutely! You can avail a rescheduling option for delivery. But it can be for a limited duration entirely dependent on the feasibility of our courier partner. Furthermore, you can contact your local courier office to get it done.

11. I want a part of my order to be shipped in the US and the other in India. Is it possible?

We are sorry to let you know that because of system limitations, it wouldn’t be possible for us to send one order to two different addresses. The only option to do that is to place two different orders.

12. I want to change the shipping address of the order as I am relocating to a different location?

You can surely request for a change in Shipping Address till the item is not dispatched from our end.
If you want to make a request for any such change, please get in touch with our Customer Care team and we will happily help you out.

13. Will I get a call before delivery is attempted?

If you want to get a call before delivery, it is indeed possible for us to do so. You only need to do is feel free to call our customer care team. Also, it is easier for you to track the expected delivery date and time afterward.

14. Can I choose my preferred courier company?

Yes, you can avail of this option. But the only thing you are required to do is let us know about your preferred courier service before or after placing the order. It is, however, not a guarantee that your request will be fulfilled. But as far as your ordered items are concerned, we assure you that they will be shipped through our most trusted courier partners. 

Cancellations & Returns

At Jalebe.com, we strive to make sure you get your favorite Indian Ethnic Outfits at affordable prices. Despite our concerted efforts to add value to your hard-earned money by giving you the best buy, there are times when you might feel the need to return your product for circumstances beyond your or our control. 
Below we have provided every possible scenario regarding our Cancellation and Refunds policy These are listed only to help you when you decide to cancel your order or seek refunds. Thus we are sure you won’t face any problem. 

Pre-Shipment Cancellations

15. Can I cancel my order in case I change my mind after ordering?

Yes, you are well within your rights to cancel any product(s) that aren’t ready to be shipped. The only thing is you can do it within 24 hours of placing the order. After that, we will initiate a 100% refund of your money along with a confirmation mail. Besides, we would love to recommend a fresh fashion product for your wardrobe. To bring to your notice once again, ‘Ready to Ship’ orders are not eligible for cancellations because they are dispatched within 24 hours of order.

16. Why a "24 Hour" deadline?

The moment we get the confirmation of your order, we initiate a quick action from our end. Soon after the process of picking, packaging, customizing and logistics begin. In other words, the ordered item(s) has already gone through a couple of stages. For example, if the customization process is going on, it means the process of shipping is underway.

17. And what if I cancel after 24 hours of ordering?

1) We still have a mechanism even if 24 hours have already been elapsed. But what you have to remember is post 24 hours of placing an order; every case is dealt separately by the customer care team depending upon the degree of process completion.

2) Refunds for all such orders are provided in the form of a Coupon Code only. You can redeem thisCoupon Code on our Website within a stipulated period from the time of issuance. 

3) It must be highlighted that the cancellation process, in this case, takes a maximum of 2 business days, post the receipt of your request. When we are done with it we send you a notification via e-mail.

18. Could there be a delay at Jalebe.com because of "unforeseen circumstances"?

We give our 100% to make sure your ordered items reach your doorsteps within the stipulated timeframe. But under certain unavoidable circumstances, there might be delay due to unavailability of stock. In the event of such a scenario, we will request you to:

a) Accept aCoupon Code of equivalent value which you may use to purchase an alternate Ethnic Fashion product.

b) Opt a refund of your money

 

Post Shipment Returns

19. I received the order. But there's an issue. Can I return my ordered items?

Yes, you can. At Jalebe.com, we don't believe in just making money, but we also focus on strengthening our bonds with our valuable customers. We go out of our way as well as take every possible step to deliver a delightful experience to our customers globally. However, there's always a possibility that:

Item(s) may get damaged during transit; or

There may be a manufacturing defect which didn't get noticed during packing; or

A wrong item is shipped out by mistake.

20. How soon should I get back to you?

It is highly recommended that you should reach out to us within 48 hours of receiving the order if you find it damaged, or locate a manufacturing defect in it, or any other associated issues. We will make sure all of your grievances are addressed.

21. In what scenarios would you not accept any returns?

It is highly pertinent to inform here that any item purchased from our “Sale” section will not be returned except it’s a manufacturing defect, or a wrong item is shipped to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment. So be quick and return the product as soon as possible. Also, please don’t dispatch unless you receive a “Return Accepted” mail from us.

22. What are the steps of returning any item ordered from Jalebe.com?

#1 - Informing Jalebe.com

If any complaints regarding the product item(s) arise, you need to make sure that you report to us within 48 hours of receiving it.

#2 - Confirmation email from Jalebe.com

We will send you a confirmation e-mail from our side within 2-3 business days, which confirms a Return Authorization. Please keep in mind do not ship any item before you get this confirmation mail from us. This is because, without the Return Authorization Reference, it is difficult from our part to process any “Items Returned”.  Kindly be apprised – if the need arises, we may request for a digital picture for our internal review.

#3 - Shipping Back the Items

Follow these tips while shipping back the items: 

  1. As per the directions laid out in our return authorization e-mail, please use the service of a reputed, registered courier/airmail company in order to avoid any transit-related issues. 
  2. Please try and ensure that all the packaging materials which are originally along with the product remain intact. Do not remove tags, stickers, etc. unless you are sure you don’t have to return the product. The presence of original tags is a must to process returns.
  3. Finally, please mark the packaging as "Defective Items for Returns" and "not for sale".

#4 - Item Receipt and Inspection at Jalebe.com (Warehouse)

As a policy, it is incumbent on our inspection team to examine the products returned by you in order to identify the defects/variations as indicated by you.

#5 - Proposed solutions post receipt of returned items

After the completion of the inspection process of the returned item(s), our Customer Care team will love to recommend remedial solutions to you on a case to case basis:

  1. Choosing an alternate Ethnic Wear as a replacement of equal value
  2. ACoupon Code for later use while shopping again on Jalebe.com
  3. A Refund as decided on a case to case basis

23. What will be my options if there was an error by Jalebe.com?

If you face any issue, we will humbly and duly acknowledge it and you are always welcome to decide to proceed with the following options:

  1. An Item Replacement

  2. Issuance of a Coupon Code

  3. A Refund of order value

24. What will be the value of Refund in case I opt for the same?

We always ensure 100% of the price of the products, including shipping costs. At the same time, the refunds will not exceed the actual amount paid by you.

25. But I had to pay the courier service for shipping the item back!

Despite putting our best efforts if we make any error, we assure you to refund the extra shipping cost that you incurred during the return of the product. While the shipping charges including other expenses, in other scenarios, would be borne by you.

26. How long does it usually take for Returned Items to reach back to the Jalebe.com warehouse?

International shipments usually take between 3 to 4 weeks in transit if done through postal service. The exact time taken for transit would also depend on the nature of the product and your location.

When it comes to international shipments, the time taken by returned items to reach Jalebe.com is usually 3 to 4 weeks if sent via postal services.

27. I'm thinking about seeking a Refund. Are there any specific points to know?

If you the option of seeking a refund, we initiate this process within 5 to 6 business days. The amount will be credited back to your account as per your bank/credit card guidelines.

28. And how long will the refund process take?

To a large extent, Payments and Transfers are solely dependent upon Banks and Local Laws. Yet for the convenience of our customers at large, we have estimated the reimbursement timeline as follows:

Mode of Payment

Resolution Time

Refund Mode

Credit Card 10 Business Days from the date of Initiation Credit Card
Debit Card 10 Business Days from the date of Initiation Debit Card
PayPal 10 Business Days from the date of Initiation PayPal

29. What Product ID do I use if my item is compatible with another item?

Use the Product ID that applies to your product only. You are not advised to enter a Product ID for related or other compatible items.

30. What are the different statuses in My Orders?

The following are different status types under My Orders:

  • PLACED: It tells that you have successfully placed your order
  • CONFIRMED: It means we have confirmed your order
  • PACKED: It shows that your item has been packed and is ready to be sent
  • SHIPPED/DISPATCH: It means we have dispatched your product through courier
  • OUT FOR DELIVERY: Your order is on your way to being delivered
  • DELIVERED: Your ordered product has been successfully delivered to you
  • CANCELED: It shows your order is being canceled
  • REVERSED: It means the process is underway for returning or replacing your order
  • RETURNED: It tells you that your item has been successfully returned and you have received your fund
  • REPLACED: The process of replacement is successfully completed
  • COURIER RETURNED: The item is returned to Jalebe.com, which means it has reached back to us.

31. Can I open and check the contents of my package before accepting delivery?

Currently, this option is not available.

32. Why is the status on the courier's website different from My Orders?

We put accurate and up to date information on our website regarding My Orders. Plus, we send you an email and SMS whenever there is any update. As far as the courier’s website is concerned, it is their own responsibility to update their information.

Payment FAQ

1. What are the Payment Options?

Jalebe.com accepts credit and debit cards. Credit cards that are currently accepted include Visa, MasterCard, American Express, and PayPal.

2. Are there any reasons there could be a delay at the Bank/Credit Card companies’ end?

1) If you’ve made transactions using Debit/Credit cards, the time taken for refunds to reach your account depends solely on the service provider.

2) If you have utilized the service of Nationalized Banks for the transaction, you should expect a bit of delay in processing since they usually have longer lead times.

3) If you have used a Coupon Code to place your order, the refund will be made in the same form. No cash refunds can be made in such a case as per governing laws.

3. What about charges levied by Banks, Credit Cards companies and Local Taxes?

Credit Card Fees:

Just to inform our customers, it is usually the case that Credit Card refunds involve an admin/credit card commission of 10% of the final order value (5% while accepting and 5% while refunding). Therefore as per the policy, this cost will be withdrawn from the value of the refund.
We have an alternate solution for you as well. You can have a Jalebe.com Coupon Code, which nullifies the Credit Card Commission charge. Thus it becomes possible for us to issue a coupon code equivalent to the final accepted value of creditable funds.

Bank Transfers:

For orders placed using Bank Transfers, refunds would be issued only as Coupon Code.

Local Taxes:

As per State and Local Laws, customers have to bear Custom Duties/Local Taxes/Import Duties, which is paid at the time of delivery. We will be unable to refund any such extra expenses that are applicable during order delivery.

Custom Duty Charges

4.  What is the custom duty and why do we have to pay Custom Duty charges?

Please note that every time when articles crosses the international borders, they are subjected to Custom Duty charges as per the importing countries’ rules and regulations. Thus the charges of this nature are totally out of control of us or any seller for that matter. These are an absolute prerogative of local government bodies.

5. I have paid the shipping charges then why am I being asked to pay more?

Shipping cost is the cost incurred while dispatching an item from our end to your end and the same needs to be paid to the Courier partners.
Custom Duty, on the other hand, is totally different from the Shipping Cost. Custom Duty charges refer to the tax levied on import of goods by the Custom authorities of the importing Country. Different countries may have different custom duty charges depending upon the item, value, quantity, end-use, raw materials, or methods used to make the item.

6. I was not charged Custom Duty on my previous orders, then why now?

We have absolutely no control over these charges and cannot predict where they will occur. Every time when an item crosses an international border from one country to another it is subject to custom duty by the importing country's rules and regulations. Different countries may have different custom duty charges depending upon the item, value, quantity, end use, raw materials, or methods used to make the item. In other words, it is solely on the discretion of a duty officer as to how he/she levies the custom duty charges.
We encourage our Customers to be in constant touch with your Country's Customs Office for better clarity on the subject.

7. Why there was no instruction about the Custom charges while placing the order?

In our Shipping Policy document, we have already mentioned about the potential custom duty implications.
Since the Custom Duty charges vary from Country to Country and also not charged on 100% of the shipments, it is therefore not possible for us to predict in 100% of the cases or items.

8. What should I do when my package is open and the product seal is broken?

Chances are this can occur on account of some custom checking or any other Country-specific rules. In that event, you need to make sure your ordered items are intact and safe.
If not, please mention the same on the delivery acknowledgment copy. Also, it is recommended to get in touch with our Customer Care team as soon as possible. We shall be more than happy to assist you in the best possible manner.

9. Will I be able to get an invoice for customs clearance purpose?

Yes, we do ship a copy of the invoice along with the parcel. In case you require an additional copy, we can always email it to you.

10. The order is a gift. Will the invoice be attached to the parcel?

On all of our International shipments, we send an invoice along with the item(s) as per the rules and regulations of the cross border shipment policy. However, the same might be possible through certain formalities.
If you have any such requirements, please get in touch with our Customer Care representatives, we will help out in the best possible way as we could.

11. I paid the shipping cost, do I still need to pay the custom duty?

Shipping cost is the cost incurred while dispatching an item from our end to your end and the same needs to be paid to the Courier partners.
Custom Duty, on the other hand, is totally different from the Shipping Cost. Custom Duty charges refer to the tax levied on import of goods by the Custom authorities of the importing country. Different countries may have different custom duty charges depending upon the item, value, quantity, end-use, raw materials, or methods used to make the item.

12. Can I opt for Combined Shipment to avoid custom duty charges?

Combined shipping technically refers to shipping different items in the same package. So yes, you can opt for combine shipment. In fact, it is also advisable from the perspective of custom duty charges. However, it might not reduce the complete custom duty impact. Thus if you want to avoid a significant impact of custom duty charges, we would advise you to opt combined shipment. Only this you are required to do is put a comment in the “Instruction Box”, which appears in the “Thank You” page. In case you have already placed an order and you wish to take a combined shipment, please do contact our customer care team.

Discount & Promotion

13. What are the on-going offers/ promotions on your website?

In order to provide you the best shopping experience, we continuously update our offers that you can easily avail from time to time. Furthermore, we will edit our on-going offers accordingly.

14. I want to use two discount codes at a time. Can I?

While placing an order, you can use only one discount code at a time. We have no provision of clubbing multiple discount codes.

15. Why is the Discount coupon showing as expired?

All of our discount coupons have a fixed applicable date. So in order to check the expiry date, you need to refer to the communication which issued the coupon. In the event of any discrepancy regarding the same, you need to touch base with our customer care team.

16. The offer I saw is no longer visible?

Every offer or promotion that we run has a limited validity date. Hence there might be a possibility that the offer you saw has ended. However, we do have a Sale section on our Website wherein anytime you can look for discounted items.

 

20. How can I get my signup codes now?

Once you are registered with us, we offer a flat 15% discount to our first-time customers as a gesture of welcome offer. We will send you the code in the registration confirmation email.

21. What are the terms and conditions for items purchased on Sale?

We have an extensive collection of all the attractive ethnic wears from the available categories featured in our "Sale" section. The sale section is specially designed that showcases the best possible prices of items and you can pick and choose what suits you best.

The cancellation and return policies for an item purchased from the sale section are as follows:-

  1. All items purchased from the ‘Sale section’ are non-returnable. Having said that, if Jalebe.com accepts the return of Item(s), the amount will be sent in the customer's account in the form of coupon code only.
  2. For pre-shipment cancellations that are requested within 24 hours of placing the order, 100% reimbursement will be initiated ascoupon code or refund.
  3. For cancellations requested after 24 hours of order placement, we provide a refund for all such orders in the form ofcoupon code only. You can redeem thesecoupon code on our Website at any point of time during your next purchases.
  4. In case of refund, Jalebe.com will deduct 10% of the final order value as Cancellation Fee, which includes management & handling charges.

For any concerns regarding the cancellation, please contact our customer care team.

22. My transaction failed but the money is deducted from my account. What should I do?

You don’t worry if it happens as it will be reversed instantly. The only thing you need to do is check your account balance to confirm.

23. Are there any shipping and delivery charges for my order?

Shipping and delivery charges are usually applied depending on the product you have purchased, its price, and your location. You can find relevant information about these charges on the item's information page.

24. How to get notified for special offers?

Our collection of Jalebe coupons is updated on a near-real-time basis. All the offers listed on Jalebe.com are guaranteed to work. You can easily use these coupons to buy from a variety of fashion clothing and accessories.

Table of Content

  • Jalebe Coupon
  • Summary of coupons and offers on Jalebe.com.
  • News about Jalebe Offers
  • Popular products and deals on Jalebe.com.
  • More info about Jalebe Vouchers, coupons & Deals.

My Account

My Account

  1. How to update Shipping/Billing Address?

The following steps will help you update your shipping address

  • First you need to log in to your account with Jalebe. You’ll reach to My Account page.
  • Under ‘My Account’ on the left side of the panel, you will find “Address Book”. Just click on it.
  • Inside Address Book, you will see two address fields – Default Billing Address and Default Shipping Address. Under each of them, you will see “Change Billing Address” and “Change Shipping Address” respectively. You need to click any one of them as per your need.
  • Make the necessary changes to the address according to your requirement.
  • Click on the “Save Address” button given below the address field.
  1. How to update your phone number?

Here are the steps required to update your phone number:

  • To update your phone number, you need to log in to your account with Jalebe. Then you’ll reach to ‘My Account’ page.
  • Under “My Account” on the left side of the panel, you will find “Address Book”.
  • Inside Address Book, you will see two address fields – Default Billing Address and Default Shipping Address. Under each of them, you will see “Change Billing Address” and “Change Shipping Address” respectively. You need to click any one of them as per your need.
  • After clicking, you will get “Edit Address” page on the screen.
  • Under “Contact Information” on the same page, there is a field for “Phone Number”. Now enter the new number.
  • Click the button “Save Address”. Your phone number will get updated.

 

  1. How to update your e-mail?

To update your email, you have to go through the following steps:

  • First you need to log in to your account with Jalebe. Now you are on the “My Account” page.
  • Under ‘My Account’ on the left side of the panel, you will find “Account Information”. Just click on it.
  • Inside Account Information, you will see “Edit Account Information” right on the screen.
  • Under Account Information field on the same page and just below First Name & Last Name, you will find “Change Email” option with a checkbox on the right side of it. Make a click the checkbox.
  • After clicking, a Change Email section appears below on the same page.
  • In the “Email” field, you need to enter the new email address that you want to use. Then, write your current login password.
  • Finally, click on the “Save” button and the email will get updated.

 

  1. How to update your password?

Following are the required steps for updating your password:

  • First you need to log in to your account with Jalebe. Now you are on the “My Account” page.
  • Under ‘My Account’ on the left side of the panel, you will find “Account Information”. Just click on it.
  • Inside Account Information, you will see “Edit Account Information” right on the screen.
  • Under Account Information field on the same page and just below First Name & Last Name, you will find “Change Password” option with a checkbox on the right side of it. Make a click the checkbox.
  • After clicking, a Change Password section appears below on the same page.
  • Now on the given field that says “Current Password”, you have to type the password that you are currently using. Below that you have to enter the new password which you are going to use. Then you have to re-enter the new password on “Confirm New Password".
  • Finally, click on the “Save” button and the password will get updated.

 

 

 

What is an Invoice?

An invoice is a legally-binding document that indicates to the buyer the payment that is owned for the product or service the seller has already provided. These can be products or services, or a combination of both, and lists the agreed-upon prices for these goods.

Therefore, an invoice is by definition non-negotiable.

An invoice is different from a receipt is an acknowledgement of payment, whereas an invoice is a request for payment.

While the seller creates the invoice and provides it to the buyer, both parties have different term for them.

The seller calls it a Sales invoice, whereas, the buyer calls it a purchase invoice. In effects, however, they are the same document.

The different in name is only for filing purposes in the appropriate accounting department.

A purchase invoice goes to your account payable (liabilities), whereas the sales invoice goes to your account receivable (assets).

The Anatomy of an Invoice

While there are many different types of invoices, they all tend to have the same sections (although they may be in different places).

These Sections include:

  1. The name and contact information of the seller- You should clearly state who you are, including your logo, address, email and phone number.
  2. The word ‘invoice’- You should make the word invoice prominent so that the buyer (your customer) will see exactly what the document is about.
  3. A unique invoicing number and date of the invoice- Your invoice number should be uniquely identifiable to your business. Your invoicing number should be unique and sequential, meaning only one invoice has that invoice number.

You can choose to do it either as number only (0034) or letters and number (JGN0045). It is necessary to include the date of the invoice for record- keeping and tax purposes.

  1. The name and contact information of the buyer- Your client’s details should also be clearly stated and placed in such a way that you it will be seen through the window envelopes when the invoice is folded and mailed.
  2. A description of the products(s) of service(s) - Make sure that your product or service descriptions are accurate and clear. Each item has to be put in a separate line.
  3. The date that the goods or services were provided- you should include when the product or services was provided to avoid any confusion.
  4. The quantity of goods sold- Write down how any goods were sold- do so for each product or service listed.
  5. The unit price of the product(s) or service(s)- For each item including the unit price, even if they are all the same price.
  6. The total amount being charged- Your total including taxes, should be shown clearly at the bottom, optimally in a different size font.
  7. The due date for the payment- You should always include a due date for your invoices. Although 30 Days is standard, it is actually better to set the payment due date at 15 days.

Other important parts of an invoice

It is also recommended to include other invoice sections, such as the payment terms which discuss the due date for the payment, any charges for overdue payment, and the method of payment.

Other invoice my also contain any necessary taxes (such as GST, VAT or other local taxes), credit terms, discounts, and the tax or registered company details.

In countries where e-invoicing is common, it is standard to include the bank account number of the seller along with a reference code for online or wire transfer payments.

Shipping Policy

Shipping Policy

Pre-Shipment Cancellations

1. Can I cancel my order in case I change my mind after ordering?

You can cancel your order until it isn’t already out for delivery. However, certain logistic vendors might not accept the cancellation. You can share your order details on support@jalebe.com and our customer care team will reply you back.

2. Why a "24 Hour" deadline?

The moment we get the confirmation of your order, we initiate a quick action from our end. Soon after the process of picking, packaging, customizing and logistics begin. In other words, the ordered item(s) has already gone through a couple of stages. For example, if customization process is going on, it means the process of shipping is underway.

3. And what if I cancel after 24 hours of ordering?

1) We still have a mechanism even if 24 hours have already been elapsed. But what you have to remember is post 24 hours of placing an order; every case is dealt separately by customer care team depending upon the degree of process completion.

2) Refunds for all such orders are provided in the form of a Coupon Code only. You can redeem this coupon code on our Website within a stipulated period from time of issuance. 

3) It must be highlighted that the cancellation process in this case takes a maximum of 2 business days, post the receipt of your request. When we are done with it we send you a notification via e-mail.

4. Could there be a delay at Jalebe.com because of "unforeseen circumstances"?

We give our 100% to make sure your ordered items reach your doorsteps within the stipulated timeframe. But under certain unavoidable circumstances there might be delay due to unavailability of stock. In the event of such a scenario, we will request you to:

  1. a) Accept a Coupon Code of equivalent value which you may use to purchase an alternate Ethnic Fashion product.
    b) Opt a refund of your money

 

Post Shipment Returns

1. I received the order. But there's an issue. Can I return my ordered items?

Yes you can. At Jalebe.com, we don't believe in just making money, but we also focus on strengthening our bonds with our valuable customers. We go out of our way as well as take every possible step to deliver a delightful experience to our customers globally. However, there's always a possibility that:

Item(s) may get damaged during transit; or

There may be a manufacturing defect which didn't get noticed during packing; or

A wrong item is shipped out by mistake.

2. How soon should I get back to you?

It is highly recommended that you should reach out to us within 48 hours of receiving the order if you find it damaged, or locate a manufacturing defect in it, or any other associated issues. We will make sure all of your grievances are addressed.

3. In what scenarios would you not accept any returns?

It is highly pertinent to inform here that any item purchased from our “Sale” section will not be returned except it’s a manufacturing defect, or a wrong item is shipped to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment. So be quick and return the product as soon as possible. Also, please don’t dispatch unless you receive a “Return Accepted” mail from us.

4. What are the steps of returning any item ordered from Jalebe.com?

A: #1 - Informing Jalebe.com

If any complaints regarding the product item(s) arise, you need to make sure that you report to us within 48 hours of receiving it.

#2 - Confirmation email from Jalebe.com

We will send you a confirmation e-mail from our side within 2-3 business days, which confirms a Return Authorization. Please keep in mind do not ship any item before you get this confirmation mail from us. This is because without the Return Authorization Reference, it is difficult from our part to process any “Items Returned”.  Kindly be apprised – if need arises, we may request for a digital picture for our internal review.

#3 - Shipping Back the Items

Follow these tips while shipping back the items: 

  1. As per the directions laid out in our return authorization e-mail, please use the service of a reputed, registered courier/airmail company in order to avoid any transit related issues. 
    2. Please try and ensure that all the packaging materials which are originally along with the product remain intact. Do not remove tags, stickers, etc. unless you are sure you don’t have to return the product. Presence of original tags is a must to process returns.
    3. Finally, please mark the packaging as "Defective Items for Returns" and "not for sale".

#4 - Item Receipt and Inspection at Jalebe.com (Warehouse)

As a policy, it is incumbent on our inspection team to examine the products returned by you in order to identify the defects/variation as indicated by you.

#5 - Proposed solutions post receipt of returned items

After the completion of inspection process of returned item(s), our Customer Care team will love to recommend remedial solutions to you on a case to case basis:

  1. Choosing an alternate Ethnic Wear as a replacement of equal value
  2. A Refund as decided on a case to case basis

5. What will be my options if there was an error by Jalebe.com?

If you face any issue, we will humbly and duly acknowledge it and you are always welcome to decide to proceed with the following options:

  1. An Item Replacement

  2. Issuance of a Coupon Code

  3. A Refund of order value

6. What will be the value of Refund in case I opt for the same?

We always ensure 100% of the price of the products, including shipping costs. At the same time the refunds will not exceed the actual amount paid by you.

7. But I had to pay the courier service for shipping the item back!

Despite putting our best efforts if we make any error, we assure you to refund the extra shipping cost that you incurred during the return of the product. While the shipping charges including other expenses, in other scenarios, would be borne by you.

8. How long does it usually take for Returned Items to reach back to the Jalebe.com warehouse?

International shipments usually take between 3 to 4 weeks in transit if done through postal service. Exact time taken for transit would also depend on the nature of the product and your location.

When it comes to international shipments, the time taken by returned items to reach Jalebe.com is usually 3 to 4 weeks if sent via postal services.

Seller

Seller FAQ

1. Why should i join Jalebe.com market place?

Jalebe.com is one of the leading e-commerce firms that deal in ethnic wears and traditional artefacts segment. It has managed to create a profound online reach with high credibility in a short span of time. If you want to sell your products there are many reasons to join Jalebe.com. You will be given full freedom to be in complete control of your own shop, and you don’t need to create a separate website for your products. Jalebe.com can effectively take care of all the details while you can focus on your other necessary tasks. 

2. What quality does Jalebe Look for when inviting a seller to join jalebe market place?

We are looking forward to build long-lasting relationships with reputable retailers that are focused on quality products. We invite brands that provide top class customer service, best product assortment, competitive pricing, and fast, reliable fulfillment.

3. How can my business be considered for Jalebe Market place?

In order to register with us, go to the “Apply” page and fill the “Jalebe Marketplace” application. If it gets approved, you have to acknowledge our Retailer Agreement. On completing this process you can start the on-boarding process to get your products on Jalebe.com.

4. Once approved how do I start selling?

Once you are approved as a seller on account of Jalebe Marketplace Retailer Agreement, you will receive an “Invitation to Sign Up” email from us. After that you have to register on Seller Centre and insert your products and fulfilment system with Jalebe.com. Once you are ready to go live, your products will be ready to be sold to our customers. 

5. How do I sell on Jalebe.com?

If you want to sell on Jalebe.com , you have to:

Register yourself at seller.jalebe.com.

Insert your items under specific product categories.

When you receive an order, you have to pack the specific item and mark it as “Ready to Dispatch”. Just after that our Logistics partner springs into action; that is, it picks up the package and dispatched to the customer.

When the order is out to be delivered, Jalebe.com is incumbent to settle your payment within 7-15 business days. This settling process is based on your seller tier. 

6. What is listing?

Product listing is an important part, which involves furnishing all the necessary information about your product(s). The information includes describing the product, adding its images or videos so that customers are fully satisfied and make informed purchasing decision. 

7. How do I list my products on jalebe.com?

The process of product listing is also very crucial and we help you do that in a step-by-step manner. First you need to select the most appropriate category that is relevant to your product, which invariably helps customers to easily find your products. Secondly, under the chosen category you are supposed to include all the necessary product details such as name, size, model, colour, and so on. 

8. Can I get help for development of catalog (product images, description, etc.)?

Sure, we will happily help you with the catalog development process the moment you start doing business with us. We will connect you with industry experts regarding the same. These experts are highly professionals who will create attractive images along with highly relevant content in cost-effective prices.  

9. How do I price my products?

When pricing products on Jalebe.com, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. For ease of calculation, you can use our Commission Calculator widget once on-boarded. 

10. Who can sell on Jalebe.com?

We welcome people who provide fresh, genuine, and high-quality products. In order to start selling, you are required to possess following things:

GSTIN

PAN Card (Personal PAN for “Proprietorship” and Personal PAN + Business PAN for “Company”)

GSTIN/TIN Number (Except for few categories)

Import Export Certificate (IEC)

Bank account and supporting KYC documents (Address Proof, and Cancelled cheque)

Minimum of 50 unique products to sell

11. What types of items can I sell on Jalebe.com?

We are welcoming sellers who can provide us a really wide spectrum of items. Since we keep inducting fresh products so we are curious to know what you have for us. Having said that we want all our sellers to follow our policies; it is important because we both have to maintain certain standards. For more info you can visit our Prohibited Product Policy page.

12. What about SKU minimums/maximums and limited speciality inventory?

We haven’t put a bar for SKU minimum or maximum, which means you can enlist all your legitimate items with us. Incorporating a fixed threshold is an effective to manage inventory, so products out of inventory are not available on Jalebe.com for sale.

13. What will my items look like on the site?

All your items will appear just like other products that we sell on our website. Only thing you are required to do is put proper information regarding your company, shipping & return policy, and contact information.

14. How does item matching work?

In order to match your items against existing products on Jalebe.com, we utilize many characteristic elements. For example, certain global product identifiers like UPC and GTIN are used for matching. Also, manufacturer part numbers can be an effective yardstick. After your products are successfully matched with existing ones on Jalebe.com, we display all the listings together. 

15. How do I check for order process?

You need to login to Admin Panel in order to check your orders. It can be time consuming for you to check orders throughout the day, so to avoid that you can set up email notifications in Admin Panel. 

16. How do I manage my orders on Jalebe.com?

You can easily manage your orders though Seller Dashboard. After an order is placed from customer’s end, we notify you through an email. On getting your order, you have to get your product ready for dispatch within the given timeframe which you had already declared. When you will inform us through the seller portal, our logistics partner will be ready to pick it up.

17. What are the shipping time requirements?

It’s totally on you to figure out how long it will take to ship the order. We will clearly show this timeframe on our site so that the buyer can make an informed decision whether or not he/she is okay with that.

18. What about returns and customers services?

The Admin Panel will completely allow you to control, specify, and manage your return policy. All the necessary information regarding your customer service division will be clearly displayed along with your product info. It includes your customer service email address, phone number, and hours of operation.

19. Does Jalebe offer fulfilment for Marketplace sellers?

Jalebe doesn’t currently fulfil orders on behalf of Marketplace sellers.

20. If approved, what fees do I have to pay?

We are happy to inform you that we don’t charge any amount for listings and monthly subscriptions. In other words, you can start selling on Jalebe.com for absolutely free. What we get from you is our commission + service tax on your sold product.

21. What is Jalebe marketplace commission structure?

Our competitive referal fee percentages vary by category.

22. What is the payment schedule and method?

We have made sure your payments will get deposited on your mentioned account automatically every two weeks. We normally use NEFT to make transactions to our sellers. Also, it will take 7 to 15 business days to settle your payments based on your seller tier.

23. How are refunds handled?

You will manage refunds resulting from valid returns through Admin Panel.

24. Who pays the credit card fees?

In our competitive referral fees structure we have already provided calculation on Credit Card fees as well.

25. What are the fees charged?

Below are the main deductions made from the order item value -

Commission fee: This fee includes a certain percentage of value of items being sold. It is usually based on vertical/sub-category 

Shipping fee: It is calculated on the basis of your product’s weight and shipping address.

Collection fee: It varies according to the value of the product + customer payment mode (Prepaid/Cash on Delivery) 

Fixed fee: Charged on every successful sale which is not returned or cancelled. This vary based on Order item value

GST (applicable on all of the above components).

26. What should I do if my area is not serviceable by Jalebe.com?

In registration process all the details of your pin code are saved. Even if your location is not serviceable at the moment, later on you will be notified through email when your area comes into the serviceable category.

27. How do I manage my Selling Account?

You can do so using our Seller Dashboard. All you need to do is login as a Seller and start managing everything from adding products to checking orders to fulfilling them.

28. How will I know when I have a Sale?

We will send you an email as well as an SMS regarding the same. No worries!

29. I have a huge catalogue. Can you help me with the product upload process?

If you face any issue regarding your Product Category and Catalogue Size, you can freely mail us at support@jalebe.com. We will be happy to help you with the necessary procedure.

30. What happens if my product is damaged during shipping? Who will be bear the cost?

We have a procedure for that as well. As per the agreed-upon policy, our logistic partners give insurance on your products that goes up to Rs. 10,000. On the other hand, if you choose to handle your own shipping and logistics, you are free to opt that.

31. What is selling on Jalebe.com?

Selling on Jalebe.com is an understanding with which individuals as well as businesses can sell their products on our e-commerce portal called Jalebe.com.

32. Do you offer fraud protection?

Yes, we have employed a fraud protection mechanism regarding payments. It’s an effective way to detect and eliminate fraudulent orders on your items.

33. Where else can I learn about how selling on jalebe works?

We have all the informative channels like videos, webinars, web pages, which will help you what you need to learn.

Gettin Started Page>Training and tutorials> Webinars> Blog>

34. Can I offer gift-wrap and gift messaging services to my customers on Jalebe.com?

Yes, we have allowed messaging service with which customers can send personalized messages on individual products as well as on entire orders. They can also choose to wrap their gifts using Gift Wrap service.

35. I uploaded products but they are not live on my shop. Why?

It can happen on account of a variety of reasons. So what we do is closely examine all the products being uploaded from your end. Then we validate whether the image quality is okay or not. We also make sure your products are not illegal/offensive in nature. All of this process takes 24 hours; therefore your products will appear only after 24 hours. 

36. Do I need to invoice the customer? 

Yes. Please note that it is one of your main responsibilities to invoice the customer as well as any taxation related to international sale. We are basically a platform with which you sell your product or services, and hence we charge our commission for the sales made by your products. 

37. How do I get more marketing support from Jalebe? 

Being a neutral platform, all our marketing efforts are performed in a neutral way. On a priority basis, however, we market those sellers who provide us good quality products more frequently. We value the sellers who have excellent dispatch history with minimum refunds. Apart from that, we also have a paid marketing support for sellers. You can buy this support with relevant marketing packages.

38. How do I update tracking details of the shipment?

Your Vendor Panel will be extremely helpful for you to update your tracking details regarding your shipment. In case you don’t see your shipment, make sure not to click any search filters. You can also learn from our videos to manage your orders. 

39. I have forgotten my vendor panel password. How do I reset it?

Please send email to support@jalebe.com to reset your password.  

40. My Seller account status is Inactive, how do i activate it?

The INACTIVE status of your seller account could be because it has just been created. Initially, sellers need to upload some of their products on the Seller Portal for quality assurance. Then we review your listings and also rectify and potential errors in the process. This procedure has been extremely helpful for most of the sellers in terms of starting off on the right foot, which resulted in increased sales. So unless your account gets activated, your products wouldn’t appear. It will only be activated when our category management team verifies your products.

If you have any questions, you may contact our support team at support@jalebe.com. 

41. My Company will be closed for a period of time, is there a vacation setting?

Yes. If because of certain reasons your shop is not functional for some time, you can activate Vacation Mode. By doing so, you will not miss any orders during your time out of the office.

42. Can I extend the 72-hour order processing deadline on certain items?

No, you can’t. The deadline is for 72 hours only. If you have some items that need more than 72 hours to prepare, then try not to list them on our site.

43. What is the Jalebe.com Marketplace Guarantee?

Whenever customers make purchases through Jelebe.com sellers, we want them to be assured of getting top-level customer service that they expect from us. In light of that, we offer the Jalebe.com Marketplace Guarantee for purchases made from our third-party sellers. As per this guarantee program, on fulfilling certain requirements, customers are eligible for receiving reimbursement of up to $1,000 on products they have purchased through Jelebe.com Marketplace. 

Customers have to fulfil the following requirements to avail this guarantee:

The customer ordered a product from a seller who is associated to Jalebe.com Marketplace.

The customer never received the product, or it was received but damaged, defective or materially different from what it appeared on the Jalebe.com website. 

If the product was damaged, defective or materially non-identical and the customer has intimated the seller within 10 days of its receipt.

The returned product has all the components intact which were there in its original condition.

The money being paid for the item wasn’t refunded to the customer by the seller.

We at jalebe.com take it upon us to deliver the best possible service in terms of approving or denying the marketplace guarantee within 1 to 2 weeks. The whole procedure may take any length of time depending upon the complication of the claim and volume of claims received. Having mentioned that, customers usually receive their claims within the first week.

Note: In case a customer doesn’t accept the package, please keep the proof of order refusal with you and coordinate with the shipping carrier. The returned shipment must have tracking information. In the absence of any proof, the customer’s claim may not be processed.

44. Who is responsible for fraud prevention?

Jalebe.com is responsible as well as accountable for detecting and eliminating any potential fraud. After vetting and validation of customer data, our team sends order confirmation to your Seller Portal. All of this is done during the 72 hour deadline window. 

Please Note:  In certain cases we might send you an email, which would require you to void or cease an order from shipping. That is mostly because we discovered a fraudulent activity after we had sent you order confirmation. Please don’t be panic; you will still get your payment even if you are unable to cease the order.

If you have any questions regarding this, please email us at support.jaleb.com 

45. Can I upload a video instead of images?

No, we currently don’t offer support for video market sellers.

46. I have shipped an item but the customer claims it never arrived. What should I do?

If you had shipped the item but never delivered, then you are required to refund/replace the item. But you have to get back to your carrier as per the situation.

47. What is the difference between an Order Number and a Purchase Order Number (PO Number)?

An Order Number refers to a unique number for customers, which is generated after placing an order on Jalebe.com. It is mostly used by customers when they contact you. In certain occasions, an order may comprise several items, and each one of them can come from a separate seller. In that case Jalebe.com splits that order into multiple Purchase Order Numbers corresponding to different seller. Thus it helps the sellers to see their own relevant part of the overall customer’s order. In Admin Panel, you can search by Order Number or Purchase Order Number.

48. How and when does the customer receive the order's tracking details?

We ask the seller to provide us with all the tracking details through the API or Admin Panel. Then we send these details to customer via email.

49. Can Jalebe.com Marketplace customers use gift cards to pay for their orders on Jalebe.com?

Absolutely! Gift cards can be used to buy items from Jalebe.com Marketplace. If a customer returns a product that is being purchased by a gift card, he or she can still get the refund but only in the form of gift card. On the other hand, if the customer disposes the gift card, he or she can still get its replacement from the gift card company. 

50. Why is my item missing on the site?

This usually happens due to the following reasons:

Your item is out of stock.

A setup error has occurred.

Your product is going to be displayed but the process is taking long than expected.

51. Is there any contract to be signed between the seller and Jalebe.com?

Yes, a confirmation document known as Participation Agreement needs to be accepted and submitted by you before you begin to sell on Jalebe.com. This document clearly lays down all the key terms and conditions related to sellers. 

52. Do you have a warehouse?

No. The nature of our business is to provide a well-structured and seamless platform for our sellers to sell their products. So we request you to ship your products directly to the customers. 

53. Will I be penalized for wrong, damaged or defected products?

Not exactly in legal terms! But we request you to be proactive not to ship any damaged or defective items. In case this happens by mistake, kindly make sure to replace the product or refund the amount. It is also important on the part of customers to inform us if something like this happens within 24 hours of delivery of the product. 

54. What if no sales for my products are made?

You don’t need to be alarmed even if no sales of your products are taking place as we don’t charge you a penny. However, if this situation persists for long, you should revisit your stock as per the current market trends. Also you ought to keep your inventory up-to-date. 

55. Can I advertise with Jalebe.com.

Yes, for that you have to contact our seller support team through email. Your demands will be taken care of. 

56. Can I offer free shipping?

Yes, why not? In fact, this is something you need to do more often. It will send out a positive message to our customers and thus can boost sales manifold. Moreover, the commission will not get affected for free shipping. 

57. Do I need international banking services from my bank to be able to sell on Jalebe?

If you are not a Native American citizen, all you need to create is an active PayPal account. PayPal is an important channel through which money will be transferred to your bank account.   

58. How can I provide customer support for my sales?

On account of any query, feedback or complaint regarding your product from customer’s end, we direct communication toward your seller’s account. Then you can provide your support service. 

59. What product and order information you need from me?

You are required to provide all the crucial information to us whenever it is necessary using the recommended format. It should contain category, sub-category, product description, package dimensions, weight, bar code info, as well as condition of the product.

60. How does selling on Jalebe.com work?

It’s pretty simple and easy to sell on Jalebe.com. It begins by listing products thst you want to sell on Jalebe.com Marketplace. Customer then finds your products, selects them on the basis of description and image quality, and finally makes a purchase. After that you will receive an email asking you to ship the chosen item. After dispatching the product to the customer, you have to confirm the shipment. In the end, Jalebe.com will transfer your revenue to your bank account after deducting its commission.

61. What is jalebe.com global?

Jalebe.com Global basically refers to the selling program being created that allows sellers to sell their products to international customers. This program is helpful for new sellers as well as experienced ones. It provides you with the ability to make cross-border selling to the global market which is highly relevant to your business. It also helps you scale your business’s growth overseas.

62. How are customs duties and import Taxes calculated and charges?

We have the mechanism to calculate charges due to custom duties and import/applicable taxes on customers at the time of checkout. If you decide to ship the order directly to the customer, Jalebe.com will remit the entire amount to your account during regularly scheduled payments. While shipping the order, you need to make sure the dispatched package is shipped with proper custom labels and clearance forms. This will make your delivery smooth and seamless. In case orders are delayed due to customs clearance process, it’s your responsibility to contact the proper customs agency and intimate the customer if there are any delays coming along.

63. Is there any explanation of order status?

Pending- Pending order refers to the fresh order that hasn’t been purchased, processed, or attended yet. It is displayed in your Admin Panel and is synchronized with Jalebe.com. You can easily check the order or cancel it directly before processing it to the next status.

Shipped- It means the product has been dispatched from your end, while your customer will receive an email containing the tracking information from Jalebe.com.

On-Hold- You can put the status to “ON HOLD” if you want to change the shipping address or other important data. Also, it may be set by Jalebe.com for other special reasons. You can bring required modifications to the address/quantity or cancel the orders only for the duration of optional time you set. When the orders proceed to “Shipped” status, you CANNOT bring any changes to it. 

64. Are there any limits for product customization, like pictures’ sizes or file formats?

Jalebe.com supports JPEG format only. And for the best print effects and pixel clarity, we suggest the uploaded pictures should be 1250*750px. So whenever you uploaded a picture; you can see the notification if it is not large enough.

 

 

 

 

 

Shipping Policy- Seller

Shipping Policy for Sellers

Jalebe.com is a comprehensive marketplace for online sellers and buyers. It offers various services to sellers so that they can quickly and safely sell their unique items to as many buyers as they want. The Delivery Policy document lays down certain important obligations for you as a seller. It also explains your clearly defined rights and responsibilities whenever you use Jalebe.com postage labels services.

 

Dispatching Your Items

The responsibility of delivery of sold items to buyers rests solely on sellers. While utilizing a delivery service, it must be clear to you that you are ultimately responsible that your buyers receive their orders timely and properly.

 

By selling on jalebe.com, you agree to:

  1. Provide an accurate "dispatch from" address.
  2. Clearly state the costs of your postage charges as well as processing time in listings.
  3. Conform to all the laws and regulations like local laws, international laws, and custom duties. Since it is difficult to have a sound grasp on regulations for delivery and customs, you can get help from articles on international delivery using Customs and Duty charges.
  4. Make delivery to the exact address listed on the Jalebe.com receipt.

When you upload tracking information and delivery confirmation on Jalebe.com, you essentially permit us to gather and share this data received from your delivery channel. In the event of an improbable situation if the order does not reach, be prepared to furnish valid proof of dispatch. It must show that the item was actually dispatched to the address provided on Jalebe.com. If a buyer does not receive their order, they may raise dispute against your shop.

 

 

 

How to mark Order as Complete

How to Mark an Order as Complete?

You have to ship the order only when you receive an order notification. But you have to confirm the shipment too.

To confirm shipment, you will need:

  • Ship date
  • Shipping method (including the carrier information)
  • Tracking ID (supplied by the carrier)

After you confirm the shipment, this is what we do next:

  • Charge the buyer for the order.
  • Credit your seller account for the order.
  • Send a shipping confirmation email to the buyer.
  • Update the buyer's Jalebe account with the shipping information. Then the status of the buyer can be clearly seen.

 

Note: You have to confirm the shipment of an order within 30 days of the date of the order. If you fail to do so, we will cancel the order from our end. In that case, we won’t charge anything to buyer even if you have already sent the delivery. 

Confirm an individual shipment for one order

  1. Find the order in “Manage Orders”and click “Confirm Shipment” in the “Action” column for the order.
  2. On the Confirm Shipmentpage, enter the Ship DateShipping Method (including the carrier information), and the Tracking ID (supplied by the carrier).
  3. If you want to, you can write special notes about the order in the Seller memo field. This is optional and for your reference only.
  4. Click Confirm Shipment.

 

Send multiple shipments for one order

  1. After confirming shipment for one package of an order, you need to click on Add a Package at the bottom of the page.
  2. After clicking the Product drop-down menu, you need to choose and select the correct number of products pertaining to a package. Rest of the items are will be automatically moved to the other package.
  3. Enter the Ship DateShipping Method(including the carrier information), and the Tracking ID (supplied by the carrier) for the order.
  4. If you want to, you can write special notes about the order in the Seller memo field. This is optional and for your reference only.
  5. Click Confirm Shipment.

 

Notes:

  • In the event of any mistake while fetching information such as tracking ID, you can also correct it by editing.After selecting Manage Orders, click theEdit shipment button, and then click Re-Confirm Shipment.
  • If you get an order for several items and send them individually, the customer will be charged right after the first order, even if the products are shipped in multiple deliveries.
  • If you deliver an order by hand, you can choose otheras the carrier.

 

 

 

Packaging Requirment

 

Packaging Requirements 

  • The SKUs that you are going to use must be in correlation with every unique product. For example, every stock has different types of products in terms of size and color; so it should have a different SKU.
  • Each unit must have an external scannable barcode or label (which includes a scannable barcode and the corresponding human-readable numbers) that is easily and properly accessible for more information.
  • Remove, cover, or render unscannable any existing scannable barcodes on the outside of shipping boxes. For example, cover existing barcodes with opaque tape or use a black felt-tip marker to render the barcode unscannable. This prevents the incorrect barcode from being accidentally scanned during the receiving process.

 

Packaging apparel, fabric, and textiles

If you properly follow the Jalebe.com guidelines for packaging products, you can significantly reduce the chances of damaging your products. It will also help you make shipping costs more predictable and ensure best buyer experience.

Humidity can be one of the biggest spoilers of cloth, fabric, and textiles. Thus the products must be properly packaged so they remain safe during receipt, stocking, shipment preparation, to delivering to the buyer. It is always recommended to put units in a sealed poly bag, shrink wrap, or box.

Packaging guidelines - What to do

  • Put individual units of apparel and products made of fabric or textiles, along with any cardboard backings, in transparent, sealed bags or shrink wrap (minimum of 1.5 mil). You must also put a suffocation warning label.
  • Items should be folded to the minimal dimensions so that they perfectly fit in the package.
  • For items with extremely small (almost negligible) dimensions or weight, please input 0.01 inch for length, height, and width, and 0.05 lb for weight.
  • Fold all clothing to its smallest dimensions and put it in an perfect-fit bag or box. Make sure boxes aren’t creased or broken.
  • Measure footwear in its original, manufacturer-provided box.
  • Utilize boxes for materials such as leather that could be damaged by bags or shrink wrap.
  • Make sure that each item has a scannable label, which is visible after bagging.
  • Package footwear with no material exposed.

 

Permitted packaging materials

  • Poly bags and shrink wrap
  • Labels
  • Cardboard footprints
  • Boxes

 

Packaging jewellery

Jewellery is a precious item and can be ruined by tearing, dirt, dust, or liquid. Therefore you must follow proper packaging guidelines during the fulfilment process.

Pouches

  • Pouches must be packed separately in plastic bags with the barcode visible on the exterior to avoid damage from dust. Put a product description label on the side that has largest surface area.
  • The bag should be highly apt for the size of a pouch. Do not deliberately put a pouch into a bag that is too small or too big where it can easily change its orientation. The edges of bigger bags are highly prone to get torn, thereby exposing contents to dust or dirt.
  • Poly bags (minimum 1.5 mil.) with a 5" opening or larger must have a "suffocation warning." Example: "Plastic bags can be harmful. To avoid the hazards of suffocation, keep this bag away from the reach of babies and children."
  • All poly bags must be transparent.

A good example of properly packed pouches is put them one per bag having barcode inside the bag to protect it from dust. The bags must be a bit larger than the pouches.

Boxed Jewellery

  • Boxes made of materials that can easily be cleaned do not have to be put into bags. Sleeves are enough to have a protection from dust.
  • If boxes are prepared from fabric-like material, they are prone to get damaged by dust and tearing. So they must be put in a box with barcode displaying clearly.
  • Protective sleeves or bag should be just a bit bigger than unit.
  • Box sleeves should be comfortably placed so that they will not slide off easily and the barcode must be prominently visible.
  • If possible, just try to attach barcodes to boxes; if sleeves are being used, barcodes must be secured properly.

 

Permitted packaging materials:

  • Poly Bags
  • Boxes
  • Labels

 

 

 

About Invoice, Shipment & Manifest

What is an Invoice?

An invoice is a legally-binding document that indicates to the buyer the payment that is owned for the product or service the seller has already provided. These can be products or services, or a combination of both, and lists the agreed-upon prices for these goods.

Therefore, an invoice is by definition non-negotiable.

An invoice is different from a receipt is an acknowledgement of payment, whereas an invoice is a request for payment.

While the seller creates the invoice and provides it to the buyer, both parties have different term for them.

The seller calls it a Sales invoice, whereas, the buyer calls it a purchase invoice. In effects, however, they are the same document.

The different in name is only for filing purposes in the appropriate accounting department.

A purchase invoice goes to your account payable (liabilities), whereas the sales invoice goes to your account receivable (assets).

The Anatomy of an Invoice

While there are many different types of invoices, they all tend to have the same sections (although they may be in different places).

These Sections include:

  1. The name and contact information of the seller- You should clearly state who you are, including your logo, address, email and phone number.
  2. The word ‘invoice’- You should make the word invoice prominent so that the buyer (your customer) will see exactly what the document is about.
  3. A unique invoicing number and date of the invoice- Your invoice number should be uniquely identifiable to your business. Your invoicing number should be unique and sequential, meaning only one invoice has that invoice number.

You can choose to do it either as number only (0034) or letters and number (JGN0045). It is necessary to include the date of the invoice for record- keeping and tax purposes.

  1. The name and contact information of the buyer- Your client’s details should also be clearly stated and placed in such a way that you it will be seen through the window envelopes when the invoice is folded and mailed.
  2. A description of the products(s) of service(s) - Make sure that your product or service descriptions are accurate and clear. Each item has to be put in a separate line.
  3. The date that the goods or services were provided- you should include when the product or services was provided to avoid any confusion.
  4. The quantity of goods sold- Write down how any goods were sold- do so for each product or service listed.
  5. The unit price of the product(s) or service(s)- For each item including the unit price, even if they are all the same price.
  6. The total amount being charged- Your total including taxes, should be shown clearly at the bottom, optimally in a different size font.
  7. The due date for the payment- You should always include a due date for your invoices. Although 30 Days is standard, it is actually better to set the payment due date at 15 days.

Other important parts of an invoice

It is also recommended to include other invoice sections, such as the payment terms which discuss the due date for the payment, any charges for overdue payment, and the method of payment.

Other invoice my also contain any necessary taxes (such as GST, VAT or other local taxes), credit terms, discounts, and the tax or registered company details.

In countries where e-invoicing is common, it is standard to include the bank account number of the seller along with a reference code for online or wire transfer payments.

 

What do you mean by Shipping?

There are two main definitions of shipping when it comes to logistics. The first definition speaks to the size of the package. Smaller objects, such as shoes, clothes, and accessories, can fall under the category of shipping since they can be boxed and sent to the customer using a postal service. The second definition refers to when items are required to be sent to customers. As such, consumers can understand the shipping date to be the day on which the item was dispatched and began making its way to them.

 

What is Manifest?

Transport document that serves as a tally-sheet, and gives a detailed summary of all bills of lading (or air waybills) issued by a carrier (or its agent) for a particular voyage of a particular vessel or vehicle. For cargo carrying vessels or vehicles, a manifest lists its consignor, consignee, number, origin, destination, value, and other such information primarily for use by the customs authorities. Where the vessel or vehicle carries passengers, it lists their names, port of embarkation, port of disembarkation, etc., primarily for use by the immigration authorities.